FAQ
Frequently asked questions
Custom design
How much does a custom piece cost?
Custom pieces start at $1,500. Final price depends on your stones, metal, and design.
How does the design deposit work?
A $1,500 design deposit begins your project and goes toward your final price.
Is there a fee for a consultation?
Virtual consultations are complimentary. In-person appointments are $250, applied toward your final invoice.
How long does a custom piece take?
Most pieces take 6 to 12 weeks from design approval, depending on your design and stone sourcing. For proposals and holidays, start at least three months ahead.
Can I still order a custom piece for Christmas?
December 5 is the last day to book a custom holiday piece. I can't guarantee Christmas delivery for projects booked after that.
Are your diamonds natural?
Every ready-to-wear piece on my website is made with natural diamonds.
Do you work with lab-grown diamonds?
Yes, for custom pieces. I'll walk you through the differences between natural and lab-grown diamonds in price and long-term value so you can choose what's right for you.
Which metals do you use?
Custom pieces are made in 14 or 18kt yellow, white, or rose gold. My ready-to-wear pieces are 14kt gold.
Can I use my own stones or gold?
Yes, your stones can be set into a new design. Gold isn't melted down and reused, but I can credit its value toward your new piece.
I'm not in Houston. Can I still work with you?
Yes. Virtual consultations work from anywhere, and I'll share renderings and stone options online.
Orders and care
Can I return a custom piece?
Custom pieces are made just for you and are final sale.
What is your return policy for ready-to-wear pieces?
Unworn pieces in their original packaging can be returned for a refund or exchanged within 14 days of delivery. Holiday purchases made November 15 through December 24 can be returned until January 10. Return shipping is paid by the client. Custom, made-to-order, personalized, and engraved pieces and gift cards are final sale.
Do you offer resizing or repairs?
Yes. Resizing and repairs are complimentary within 30 days of purchase, and I cover shipping both ways. Every piece also carries a lifetime craftsmanship warranty: anything caused by a craftsmanship error is covered for the life of the piece. After 30 days, other repairs are quoted case by case.
Where do I send my jewelry for a repair, resizing, or redesign?
Please email me first at katie@katieclark.co so I know it's coming, then ship it insured to: Katie Clark LLC, 2717 Commercial Center Blvd, Suite E200 PMB 431, Katy, TX 77494. Someone is always there to sign for packages.
How do you ship?
Finished pieces ship fully insured by UPS with a signature required. UPS can't deliver to PO boxes, so those ship by USPS. Houston clients can pick up or have their piece hand-delivered.
Can I insure my jewelry?
Yes. Through my partnership with Jewelers Mutual, you can insure pieces from me and from elsewhere. Learn more.
Where are you located?
717 Texas Ave, Suite 1200, Houston, TX 77002, by appointment.
