FAQs
Online Orders
Most pieces are made to order, meaning they’re crafted especially for you after your purchase. Please allow up to 4 weeks for production and shipping. If you need your piece sooner, feel free to reach out to me at katie@katieclark.co—I’ll always do my best to accommodate special requests.
I use UPS for most orders to ensure safe and reliable delivery. For pieces under $200, USPS may be used. You’ll receive tracking information as soon as your piece is on its way. If you need further assistance with a lost or stolen order, please email me at katie@katieclark.co
Yes, all shipments are fully insured for your peace of mind. In some cases, a signature may be required upon delivery. Please keep an eye on your tracking number to ensure safe and timely receipt of your package.
FAQs
Returns/Exchanges & Repairs
Because each piece is made to order, returns and exchanges are handled on a case-by-case basis. Custom pieces are final sale and not eligible for return or exchange.
If you'd like to cancel your order before it ships, please email me with your order number as soon as possible—I’ll do my best to halt production. For non-custom pieces, returns or exchanges may be requested within 7 days of delivery, as long as the item is unworn and in its original condition. Just reach out via email, and we’ll find the best solution together.
If your ring doesn’t fit, please contact me within 7 days of delivery for a complimentary resizing. After that window, resizing will incur a repair fee based on the adjustment needed. I'm always happy to help ensure your ring fits just right.
In the rare event that your piece loses a diamond or gemstone, please contact me right away—I’ll coordinate return shipping to have it inspected and repaired. All custom pieces are covered under warranty, and I’m happy to offer complimentary stone replacement for minor repairs when possible.
Yes, all pieces are covered by a one-year warranty for minor repairs and adjustments. I proudly stand behind my work—if a repair is needed due to a manufacturing issue beyond the warranty period, I’ll always do my best to assist and make it right.
FAQs
Materials
I primarily work with 14k gold, which is an ideal choice for fine jewelry—especially pieces meant for everyday wear. It offers the perfect balance of beauty and durability, thanks to its alloy blend, which makes it more resistant to scratches than 18k gold.
Yes, I take great care in sourcing all diamonds and gemstones ethically and responsibly. I work with trusted suppliers who share my commitment to quality, transparency, and sustainability.
Yes, I can incorporate lab-grown diamonds or gemstones upon request for custom pieces. However, all ready-to-ship and made-to-order pieces listed on my website are crafted with natural diamonds and gemstones, unless otherwise noted.
Absolutely. If you’d like to incorporate your own stones into a custom piece, I’ll provide a pre-paid, insured shipping label to safely send them to my office. Upon arrival, your stones are signed in at the front desk and securely stored. Once in hand, I’ll carefully measure and evaluate each gem to ensure accuracy—then we’ll begin the design process together. Please email katie@katieclark.co for any further questions.
Every custom piece is uniquely priced based on the design, materials, and gemstones you choose. I’ll provide a personalized quote after our consultation, ensuring transparency and alignment with your vision from the very beginning.
Each custom piece is thoughtfully handcrafted in Houston, Texas. I work closely with local artisans to ensure every detail reflects the care and quality your piece deserves.
Custom pieces typically take 4–8 weeks to complete, depending on the design and your individual needs. I’ll always provide a timeline tailored to your project, so you know exactly what to expect.
Need to know more?
Have a specific question? I’d love to help.
Send an email to katie@katieclark.co, and I’ll get back to you as soon as possible.